Please see the following document for more information about missing emails after an order is completed.

If you still cannot access your purchased downloads, there are other possible causes. Here are some common situations that we see that may delay or prevent you from accessing your downloads.

  • If you pay with an eCheck (your bank account) using Paypal, those funds are not disbursed immediately and will take 2-3 days for your order to be completed. Once the eCheck clears, then your order is automatically updated and the downloads become available.
  • On rare occasion, Paypal takes up to an hour to update our system with your payment information. This can delay your order from being completed and the emails from being sent out.

Otherwise, please contact our support line at any time with your order number and/or email address and we can help you out.