Step 1.
We send out email receipts and download links to the email address that was used during the checkout process. Please verify that you are checking the correct email account. If you mistakenly used an incorrect email address during checkout, please call or email our support line so that we can get your email address corrected on the order.

Step 2.

If you did not receive any email from us at the email address used to place the order, it may be due to our email being blocked by your spam filter. Please check in your spam folder to see if our email was mistakenly routed there. To ensure that our email does not get blocked by your spam filter, you may need to add the following email address to your contacts list:  sales [at] rapbeatbrokerz [dot] com

Step 3.

If you still cannot find the emails that we sent to you, you should visit our lost password retrieval page to request your account login information be re-sent to you. Access the password recovery page here. Once you have access to your Beat Brokerz customer account, you will be able to review your order and download any purchased files from your account interface.

Step 4.

If you are still having trouble with downloading your purchased files or have other concerns regarding your order, please contact our support line.